To help explain what we do, we've created a short video giving our customers behind the scenes access to Gear4music.
The About Gear4music video follows the story of the drummer from the other film we created called Our Journey, which was designed to explain how our customers have inspired us during the last 10 years, and celebrate our new-look website. You can watch this film and learn more about the making of it here.
HistoryGear4music.com was launched in 2003 by Red Submarine Limited, and has become one of the largest retailers of musical instruments and equipment in the UK, now having over 300,000 registered customers. In 2012 we also launched Gear4music in 15 different languages, and we are now one of the fastest growing music companies in Europe.
Our Mission is simple: We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing GREAT PRICES and EXCELLENT SERVICE, regardless of where you live, or how you buy from us.
We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
What to expect
As well as saving money, when you order from us you can:
- Get a clear indication of when to expect delivery
- Book your own specific delivery date, and choose your delivery service
- Receive email and text message updates regarding your order
- Enjoy a 28 day money back guarantee on everything
- Choose to buy an extended warranty and up to 90 day money-back guarantee
- Expect to get a high standard of customer service by email or telephone
Ratings and Awards
Customer Comments and Feedback
Can I just say for the record that every single time I have contacted you guys over the last few weeks for help and/or advice, you have always responded quickly and met or - usually - exceeded my expectations. I have worked in Customer Relations for many years and most other organisations I have dealt with would have been rigid and comfortable with much lower levels of service: I am highly impressed with your standard of service, response times and product knowledge and the fact that you are allowed to make decisions that offer practical and helpful solutions.
Bob Atkinson, 31st July 2014, via Email
Brilliant service (yet again) from Gear4music. Pleasantly surprised to see that my gear had arrived only 24hrs after placing the oder. Would (and do) happily reccomend them to my music students, friends and family.
Graham Philpott-Roden, 21st July 2014, via Facebook
I ordered my "ULTIMATE" amp stand on Friday and it was delivered the next day, many thanks "GEAR4MUSIC", great service
John Skeldon, 5th July 2014 via Facebook
I bought a Student Gold French Horn as it was cheap!! I am 60, had a stroke and had to give up the trumpet, due to disability but have tried a trombone for a year in a community band(s). The band conductor suggested I try a horn, and I tried the band's knackered but playable one. Hence the purchase on spec. What this is, is a bargain for the price!!! Full double horn with Holton config. valve sys. Does what it says. Brilliant! Chuffed to bits. Nice tone, in tune! what more could you ask?
Andrew Mulford, 4th July 2014, via Facebook
Gear4music are a great company and have supplied some excellent equipment both personally and to my sons music department after I recommended them.
Richard E Carter, 2nd July 2014, via Facebook
Called into this shop on a visit to York. Wow, what a vast selection of Guitars to choose from. Managed to have a go on the couple of guitars I was interested in. A Fender Tele & Ibanez SA360. The Fender Tele won the day for me. Just seemed easier to play. Many thanks to the staff member who helped.
Paul Timms, 27th June 2014, via Facebook
Your customer service people are great! Well done ...
Clea Beechey, 19 June 2014, via Facebook
Darren, Many thanks for your help which I valued highly. I have however purchased the Takee as well , I just couldn't resist it. I would also like to compliment G4M on the absolutely fantastic display you have created. I must say the only environment in which I have seen such excellence has been in that of the world of Formulea 1. My Nephew and I were amazed and could easily have spent days just perusing the displays. Congratulations on all aspects of the design and presentation, product range and quality of both stock and service. Best wishes to you all for continued success and thank you again for the assistance. I would also like to say how nice it was to walk into such a large company premises and feel so welcome and relaxed. I do not play particularly well but felt more than comfortable trying different guitars. This for a less than proficient player was absolutely brilliant.
Barry, 14th May 2014, via Twitter
Just wanted to say thank you very much for the excellent service you provide. I ordered the mic and stand yesterday afternoon and it was delivered this morning - sensibly left with a neighbour, to save me having to re-arrange.
Everything perfect. You are extremely reliable and efficient. The delivery company you use are first rate too. I will certainly be recommending you to everyone I know.
Nick Ham, 29th April 2014
Ordered some stuff from @gear_4_music yesterday expecting it to arrive tomorrow but it's being delivered today! #excited
@faithinmelissa, 24th April 2014, via Twitter
Bought a nice roundback semi-acoustic now every time I need some music gear, I check Gear4music first.
Adrian Rumbles, 14th April 2014, via Facebook
Hi all, just thought I'd big up this company's own brand. I've been using their p-bass for a while now, including three hour rehearsals and this bass holds up more than fine, havnt even changed the pickups just a set of flat wounds and it's great. I'm a skint forty year old with family etc so this is great....when you gonna do a road worn :-))
Jay Wardingley, 13th April, via Facebook
Absolutely brilliant company! Thank You for both my Double Bass Pedal and my new 5 piece set of drum microphones! Delivered the day after I bought them for both items!
Kyle TheRev Warren, 31st March, via Facebook
Just wanted to say thanks again for the fantastic service this week. You went way above what was necessary to resolve my problem and I appreciate it. I'll definitely be back.
Stuart Rainey, 1st March, via Facebook
ordered an ex demo 6 string guitar banjo on tue 4/2/14 at 1720 received delivery today the 6/2/14 exactly 40 hours after ordering impressed im astounded. next thing was to check my purchase for the price and being ex demo I was not expecting to much once again could not believe the high quality of the instrument fantastic is an understatement.lastly I have to say that the service by yodel was also superb I have to say this was my first purchase from gear4music and looks like the start of a great relationship on a final note I am completely blown away with the level of service so take a bow guys.
Rab Currie, 6th February 2014, via Facebook
Ordered my Mic yesterday and got it today! On free delivery too! Thanks @gear_4_music.
@SmellyElle_, 6th February 2014, via Twitter
gear 4 music the best music dealers on line in Europe bringing the best deal to new and old in the music fields. well done gear 4 music.
Joe Kelly, 5th February 2014, via Facebook
Many thanks for fantastic customer service sorting out my son's electric guitar. Recommeded
Fraser Ferguson, 1st February 2014, via Facebook
Many thanks for a first class service, ordered the LA guitar pack and found some damage on the back of guitar, and no hesitation of replacing it and sorting me a case out too for my beloved jazz bass, can highly recommend the "croc skin" finish,they look gorgeous and my band mates were very impressed too. thank you Gavin for your help on the phone and thank you to the lovely young lady on reception when I came instore yesterday. customer service at its best
Mick Dyson, 1st February 2014, via Facebook
@gear_4_music's customer service are great and they sorted my problem out in minutes.
@Yarrhful, 31st January 2014, via Twitter
Very good service and fully recommend the musical equipment bought a mapex tornado drum kit which i am very happy with !
Chris Buckley, 31st January 2014, via Facebook
Great - outstanding - ordered my Palmer bass fx pedal - and was here in north of Scotlan in 2 days - SUPERB - great price as well- Ian
Ian Whittley, 25th January 2014, via Facebook
I am an extremely happy and pleased customer. As a guy who has been learning music such as the guitar for a number of years I'm always looking for new instruments and equipment and tend to visit your website a lot. i was thrilled to learn i had been given a V.I.P membership and i can honestly say that your website is the best place on the internet to shop from for musical items. although i have only bought one item from you in the past i am amazed at the quality of products and the amount of quick feedback that you provide. your website has a smooth layout and is very easy to narrow down and locate certain items. i am passionate about music especially the electric guitar and i will be looking to buy more guitars, equipment and other items from you in the future. thank you for your excellent customer service and brilliant website. A definite five star effort
Kieran Messenger, 15th January 2014
Ordered a new snare stand and drum stool yesterday. 20hrs later... It arrives. Nice one guys! Good service as usual.
@NWMorrisEsq, 23rd December 2013, via Twitter
Thanks guys. So pleased with my delivery arriving today. Love you Gear4music...
Nuno Tavares, 23rd December 2013, via Facebook
Excellent service and delivery! Item ordered and delivered in less than 24 hours - hats off to you all ... Have a great Christmas
Nicky Billington, 23rd December 2013, via Facebook
Juat ordered my son a violin for christmas from there now! They were really quick getting back to me! Excellent value too, because it was £49.99. I did look on Amazon and ebay initially but the reviews were mixed so I'm really glad I came across Gear4music. Can't wait to receive it.
Rebecca Williams, 19th December 2013, via Facebook
Ordered two Christmas presents online in the last two weeks. Very quick delivery, Excelllent service! Happy Customer!
Leighann Curran, 19th December 2013, via Facebook
BIG thank you for your help sorting out THE most complicated midi pedal in the world. #lifesavers!! :)
Rob Murray, 12th December 2013, Via Twitter
I ordered a Tanglewood TW73E parlour guitar as a replacement for my TW73WNE because of small but crucial advantages for me. It was listed as used and was priced as such, but turned out to be ex demo [though still with labels] and is absolutely immaculate - essentially 'as new'.
It arrived exactly on time as requested and was well packed. I was able to track the consignment from despatch to within a few minutes of delivery also a commendable system and performance by DPD.
Excellent value and excellent service again. Thanks.
Peter Gooday, 27th November 2013
Just to let you know that my Behringer ACX 900 arrived safely at 9.25 this morning. I would like to thank you sincerely for your prompt and excellent service. I'm over the moon with my purchase in both the quality and price.
Having played Guitar for longer than I care to mention, this is my first purchase from Gear4Music. You have my assurance that this will not be my last. I shall not hesitate in recommending your services to my fellow Musicians
Again many thanks and best wishes to all concerned.
Mike Curtis, 25th October 2013
Just wanted to thank Kyle and everyone else at Gear4Music. I had some issues with my order (all problems were originating at my end, not G4M's end), and they were handled quickly, professionally, and to my 100% satisfaction. Wouldn't hesitate to order from them again, or to recommend to someone else. Great people all the way around!
Brandon Paluzzi, 22nd October 2013, via Facebook
Thanks again for the help! I really appreciate that you took the time to help in any way you could. Thank you! :)
@aalexcampbell, 16th October 2013, via Twitter
Our band, Sea Dogs - Grimsby have two of your Gear4Music 450w active speakers - having put them through their paces in rehearsal we are VERY impressed. Clear and punchy, no distortion, solid build quality. Glad we didnt spend more! We will be back for more and some front line p.a. Thank you! 11 out of 10.
Matt Gilbert, 11th October 2013, via Facebook
Just wanted to say thank you! I popped into your store on Saturday with a query about the Alessis DM6 kit I had bought from you two years previously for my son. Your sales desk team were really welcoming, very jolly and helpful. Mike knew exactly what options were available for me and helped me to sort a short term budget option and gave helpful advice about a longer term, better but more expensive option which we can save for the christmas or birthday wishlist! He wrote down specifications, gave me printouts and was generally extremely helpful. A great bit of customer service - Thank you - we'll be back!
Clare Steele-King, 11th October 2013
Just to say, from newbie/naive question about my mixer to accurate/complete delivery the service I got from you was brilliant
@angrybonbon, 9th October 2013, via Twitter
Great choice and really fast delivery!! I found a really nice guitar in 3/4 size for my niece, and the parcel arrived 1 day before it was expected, packed nicely and securely. I could follow it all the way from England via the tracking system. It is a place I will definitely visit again when this guitar needs changing for a grown-up version in a couple of years.
Benny Hojgaard, 7th October 2013
Thank you! Ordered a 'Gear4music' 450w powered monitor - it arrived next day, and having tried it, I am very impressed - so impressed that I have ordered another one. THANK YOU!!!
Matt Gilbert, 29th September 2013, via Facebook
Just writing to say thank you very much for my trumpet ( Coppergate Intermediate Bb Trumpet ) I ordered it on Thursday and it arrived 9 o'clock this morning. Been playing it today and love it and looks great too, Thanks for a great service.
Lee Griffin, 21st September 2013, via Facebook
Just wanted to say I'm so super happy with the service and products I received from you guys. Arrived pretty much on time, and just great really! Thanks so much! Will spread around the good word.
Jackie Smith, 30th August 2013, via Facebook
Thank you so much for sending the amazing Yamaha 33 key keyboard the other month guys, it totally adore it n can't refrain from playing for too long
Paul Bootham, 19th August 2013, via Facebook
Once again thanks for the great service and New round back guitar. Beautiful sound as well!!
Christopher Allen, 17th August 2013, via Facebook
Just wanted to say thanks for fast delivery of my Blackstar FS-10 to Sweden.
Peter Harming, 16th August 2013, via Facebook
I've never experienced anything quite like my first Gear4Music order. This is the best online shopping experience I have EVER had.... I shall definitely shop here again - well done Gear4Music - your country needs you, and more like you!
Gavin C Holmes-Wilson, 15th August 2013, via Facebook
Just taken delivery of my Roland Bass RX amp - bang on time, as promised - very efficient service - thank you!!!!!!
Allan Beattie, 26th July 2013, via Facebook
Dropped my Red Submarine music PC yesterday. Totally broken, no audio,midi or graphics ! But Dan from Gear 4 Music has fixed it a few minutes. Excellent service !!
Paul O'Hern, 23rd July 2013, via Facebook
I've just realised that G4M seem to be my first port of call these days. Not always the cheapest (although mostly they are in equal first place ) but I think it's the service that makes me return. Not used that large German store for a few years now ;-). Good work guys (hopefully my latest order will keep up the quality service record)!
Dave Pearce, 4th July 2013, via Facebook
Just wanted to let you guys know that I couldn't be happier. Your customer service was great when I called up and even the delivery etc went smoothly! I've purchased gear from other online retailers before but I'll definitely be coming back to you guys for any of my music needs.
Matt MacDonald, 2nd July 2013, via Facebook
Great aftercare from customer services. Friendly helpful staff to work with over the phone. Thanks again Hannah.
Kirsty Bruce, 1st July 2013, via Facebook
Thank you for your help over the last couple of week's whilst we have been putting things together. Thanks to Lars Kramm, customer services, for sorting my problem out yesterday and smooth ordering today.
Jeanette Bean, 21st June 2013, via Facebook
Thank you for brilliant, quick, polite and all round efficient service.
Ordered yesterday midday - with me by 10 this morning. Thank you.
John Southam, 4th June 2013
Have purchased some really good and reliable equipment here over the years delivery and price always reasonable makes music accessible for us all thanks!!
Debbie Riddle Ne Maggs, 4th June 2013, via Facebook
Drove over to the store today bought an awesome guitar amp.... Totally recommend this place bought a bit of stuff here over the years good customer service and with my amp today not only was it the cheapest in the uk..... It was the cheapest in EUROPE..!!!! Cheers lads
Adam Owen, 3rd June 2013, via Facebook
I just wanted to say a huge thank you for a brilliant service getting my new Focusrite Saffire to me in record time and for a great price. It's so refreshing when a company delivers exactly what it promises.
George Stiles, 2nd June 2013
I bought the Deluxe Electro Classical Guitar from you for 500 for it and this guitar I got off your company is just as good, thank you.
Ged Hanson, 29th May 2013
Received guitar case today. It's a brilliant piece of kit (as was the dreadnought size one I ordered a couple of years ago) and now i'm more confident when moving my guitars about. I ordered the case on Monday around mid-day and it arrived about 10 am the following morning. Thanks for your fantastic service as well as goods.
Tony Unwin, 21st May 2013
I wanted to say that you have made this whole experience extremely easy and you have really exceeded my expectations. We live in a world sadly where great service is quite rare and you are the ultimate exception. I think you have done a super job, you have made me very happy and my son is over the moon. Rest assured I will use this example many times over as I tell people what great service looks like.
Dave, 20th May 2013
Would like to thank Jack from @gear_4_music for being so helpful and generous with my guitar damage. Great customer service.
Andrew, 20th May 2013, via Twitter
Delivery, product quality, pricing of products and service are of a high standard. It's nice in this day and age to have someone who you can depend on and really trust.
Sonny Barnett, 15th May 2013, via Facebook
Thank you again for wonderful customer services and I have already spread the word about the fantastic service I have been given today. Wishing everyone at gear4music a very Merry Christmas and all the very best to a prosperous and successful 2013.
Heidi, 12th December 2012
I was amazed with the efficiency of your company in the way they dealt with my purchase. The price was better than I expected, the delivery of my item was quicker than I anticipated and the quality of the equipment far exceeded my expectations. I would have no hesitation in dealing with you again and will recommend your company to all my friends and acquaintances. Thank you.
John, 23rd October 2012
I wanted to write to you not with a question, but to congratulate you on what a superb job you're doing. Having ordered a number of products from your site, I have nothing but good things to say. The quality and selection of items, the prices and the delivery times have been nothing short of excellent. I recently bought a new tweed guitar case one late afternoon last week and it arrived the follow morning, before I'd even got the confirmation of dispatch email! Now that is service. I shall continue to recommend you to all of my friends and fellow musicians - I wouldn't want to buy from anywhere else. Keep up the good work!
Kristian, 26th September 2012
Hi to all at Gear4Music! Just a line to say thank you for the great service I had even though it was only a tom bag I ordered! From the young lady who dealt with my initial enquiry ( I should have asked her name, sorry!) to the speed of delivery. It has been SO good! I was aware of your company but usually try to 'shop local' but this time local failed me. Keep doing what you are doing! Thanks again.
Roger, 5th August 2012
I ordered a bass guitar for my daughter last Wednesday (unlucky for some the 13th!!) and it was delivered on the Friday 15th June, just 2 days later. I was impressed by the service, however on opening package, the jack lead was missing, and I reported this to you. Today, 20th June, the jack lead was delivered. I am very impressed by this service (although one would have to reluctantly consider thanking Royal Mail for amazingly getting it here, but that is another story). I was invited to leave feedback on Trustpilot, but I am very reluctant to have to logon to this site and leave my details. Please feel free to use this testimonial on your web site, and I look forward to doing business with you again. PS I hope the neighbours like Bass as the speaker on the amp seems to resonate throughout out our house!!!!
Stuart, 20th June 2012
I wasn't able to access the link to provide my feedback - however you have been outstanding! The collection, mending and return of my daughter's trumpet has been exceptional. All happened as informed. Thank you very much.
Mary, 15th June 2012
Hi, I ordered a Zoom H2n sound recorder, accessory kit and extended warranty from you last Sunday, and it's been a great experience. The item was at a fantastic price, the 5 year warranty is unbeatable and I received it much earlier than I'd have imagined. Parcelforce provided a great courier service that allowed me to pick up the package the same day from my local Post Office after work. I'm very impressed indeed with your service and from my experience I would recommend Gear4Music without hesitation. The only downside is that I am unable to leave a review on the Trustpilot website because they do not allow you to do so unless you use Facebook, which seems to be a rather sad limitation. Thanks.
David, 2nd June 2012
I just wanted to say thanks for the excellent speedy delivery of the Belcat Prenner-PC amp pre-kit. Having telephoned you at around 4:30pm on Friday, I was worried that I might not be able to repair my guitar in time for a gig on Sunday morning. Thanks to your speedy response to my order, the kit arrived at 10:00am on Saturday morning and I was able to get it installed and working without any problems. I appreciate you help. Kind regards.
Roger, 5th May 2012
Hi there, my name is Dave and I recently bought a Bass Guitar from Gear4Music. After a few teething problems with the first guitar you sent me ( broken case handle, guitar not working ) I was pleasantly surprised at how fast everything was resolved. I received the replacement today after asking a member of your staff to try the guitar out before posting. Everything is in working order. Thanks once again for your efficiency.
David, 2nd May 2012
Just wanted to thank-you for fantastic service and a lovely little guitar that my daughter is very happy with. Sorry can't review as asked as not on facebook but wanted you to know how happy we are with everything! Keep up the good work!!
Kim, 18th April 2012
Good Morning Gear4music, Again a brilliant service from you guys. April 2 i received a mail from you saying my order was ready for dispatch. This morning at 10.20 (local time) i was called by the DPD depot in Belgium to say my order was in a van and was just leaving. At 11.35 the driver was outside my front door (in Holland) with perfectly packaged goods. My order was delivered on the day requested and the boxes and goods are undamaged. Many great thanks for the consistent and outstanding service over the last couple of years! I look forward to making further orders.
Guy, 4th April 2012
Hello, Felt I had to write to you to commend your staff on all their help they have given in me in the setting up of my new business. Months ago when I first started investigating the price and quality of musical equipment I was always heading back to your site. So I duly came and and visited your store. I was really impressed with the place and your staff, worth the drive. Upon making the order there were a few problems but all were dealt with swiftly and satisfactorily. I particularly, commend Tom for his patience and his help in reaching the happy conclusion of the equipment arriving in time for my opening day, February 18th. My customers generally have not heard of Gear For Music or not used you, I think that changing. I must say I am doing a marvellous job promoting your equipment! Pleased to do business with you.
Christine, 1st March 2012
Hello, I am emailing to say how very happy I am and impressed with your order and delivery service an item I ordered a few days ago has just arrived on the day I asked it to be delivered. This is not the first order I have had off you, which has been spot on time. So I thought you deserved a very big Thank you very much Gear4Music.
Denis, 16th February 2012
Hey Guys, I recently purchased a drum kit and other products from you. I just wanted to let you guys know how happy i really am. Your staff were very helpful and informative. The products are amazing and the service was even better! I really want to thank you guys! Also, you offer really really good prices. I'll definitely be returning to purchase more items and i'll definitely be recommending you to my friends and others!! Thanks
Stephen, 11th February 2012
Hi! Just wanted to say Thank You, I`ve got my order a week earlier simply amazing - great shop, great prices, brilliant customer support & info service - all you need for a wish to come back to you. 10/10 no doubts!
John, 8th February 2012
Hi, I just wanted to thank everyone for my order. It arrived just when I asked for and is much better than expected. I am very pleased and wanted to thank everyone for a great no hassle service something that's getting hard to find nowadays. I have written a 5 star review and will tell all my friends. Many thanks.
Marie, 11th January 2012
Hi, Just wanted to let you know the drum bags arrived this morning, very speedy delivery. I am very impressed with the bags overall quality and finish. Love the bonus of a cymbal pouch on the top.
I will have no fear in transporting my 1991 Premier APK kit in these. Many thanks and look forward to doing business again.
Ron, 10th January 2012
Hi all, Just a quick note to say thanks for the great price and speedy delivery of my pedalboard I ordered yesterday. Really great to see this kind of service and attention to the customer these days. Thanks.
Simon, 6th January 2012
You made my son so happy and he hasn't stopped playing his drums ever since; all I can say is, what a great customer service you provided for us; I will continue to be your customer. Have a Great New Year with more happy customers.
Beatrice, 3rd January 2012
I am absolutely delighted with the service I received from Gear4music, the piano arrived next day in perfect condition, you cannot ask for better than that.
Elaine, 3rd January 2012