To help explain what we do, we've created a short video giving our customers behind the scenes access to Gear4music.
The About Gear4music video follows the story of the drummer from the other film we created called Our Journey, which was designed to explain how our customers have inspired us during the last 10 years, and celebrate our new-look website. You can watch this film and learn more about the making of it here.
HistoryGear4music Limited was launched in 2003, and has become one of the largest retailers of musical instruments and equipment in the UK, now having over 590,000 registered customers. In 2012 we also launched Gear4music in 15 different languages, and we are now one of the fastest growing music companies in Europe.
On 3rd June 2015 Gear4music made an Initial Public Offering (IPO) on the London Stock Exchange’s AIM market. This means that members of the public can now buy shares in Gear4music, and become part of our story. Floating Gear4music puts us in an even better position to grow, offering an even wider range of music gear with the same great level of service our customers have come to know us for.
To learn more about Gear4music shares and our corporate profile, visit our Investor Website.
Our Mission is simple: We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing GREAT PRICES and EXCELLENT SERVICE, regardless of where you live, or how you buy from us.
We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
What to expect
As well as saving money, when you order from us you can:
- Get a clear indication of when to expect delivery
- Book your own specific delivery date, and choose your delivery service
- Receive email and text message updates regarding your order
- Enjoy a 30 day money back guarantee on everything
- Choose to buy an extended warranty and up to 90 day money-back guarantee
- Expect to get a high standard of customer service by email or telephone
Ratings and Awards
Customer Comments and Feedback
Good comms. fast delivery. Never heard of Gear4music before - was a recommendation from a friend. And I am always cautious about buying from unknown online companies - but very satisfied with this transaction. Item delivered quickly, good comms with emails to advise on progress etc.
Mr. Marshall, 22nd October 2015, via Trustpilot
They are the best for customer service. Their Facebook page cannot be beaten. ALWAYS answer xx
Andrew Hems, 19th October 2015, via Twitter
I bought my son an electric drum kit at the weekend and thought the advice and service received from Lawrence Caldwell was fantastic. No pushy sales just demonstrations and information - even managed to explain the techy part of things in a way I could understand. Lawrence even spoke to my son on the phone to answer all his questions. I was impressed with store and range of products on offer and will definitely be returning.
Terri Robson, 22th September 2015, via Facebook
I ordered a SubZero SZ-400 mic and mini boom mic stand from Gear4Music, and paid for next available day delivery. It arrived next day using DPD, which allowed tracking and a good indication of delivery time. Unfortunately the mic boom had a manufacturing defect which meant the clamp was a bit broken, so I sent an email explaining and asking for a new clamp. Gear4Music replied promptly and sent out a complete new boom, next day! Their Twitter presence is also great - they knew who I was when I tweeted about them and gave a personal response. May wife also bought a Cajon for me for Christmas, and she used Gear4Music as well. They were apparently very helpful and talked her through all the pro's and con's of each one. All in all, a great company to buy from. And before you suspect anything, I wasn't paid for this review, just a very happy camper!
Crispin, 14th May 2015, via Trustpilot
Pardon the pun these people RAWK. great customer service , great prices . never had a problem with anything from them Highly recommend them.
Craig Davidson, 19th February 2015, via Facebook
I ordered a digital piano they didn't have it in stock and i ordered it free delivery, as I had to wait they sent it next day, they received it yesterday and I received it this morning very pleased. Thank you
Joyce Thompson, 19th February 2015, via Facebook
My Schecter came today Just want to give a thank you to your DM team they kept me up to date throughout
James Franklin, 16th February 2015, via Twitter
I've used Gear4Music for the past couple of years and their service has been outstanding every time! My latest order was a guitar that wasn't in stock and said it wouldn't be available until May/June, G4M ordered it in for me and I was kept up to date throughout via Twitter. Big thanks to the person who answered all of my questions through direct messages on Twitter, I didn't get their name or I'd pass it on. Excellent company, always top service I would highly recommend them to anyone!
James Franklin, 16th February 2015, via Facebook
I had an issue with an order and Javier from your customer service did an amazing job! :) Keep it up guys!
Pedro J. Romanillos, 13th February 2015, via Twitter
Thank you very much, last time you shipped a v-drum in less than 24h, best price on the internet & next day delivery: super!
Matcrypto, 12th February 2015, via Twitter
just wanted to say thank you, exemplary customer service there! :)
Martin Phone, 9th February 2015, via Twitter
When I die, bury me here! It's musos heaven. All the latest gadgets and at prices even a poor busker can manage.
Yaz Durrant, 30th January 2015, via Facebook
Amazing service. Ordered Friday late lunch, delivery Saturday morning!
Tony McKenna, 25th January 2015, via Facebook
Have just upgraded my account to a VIP account for free and now i get massive discount. Thanks Guys! <3
Frazer Andrews, 23rd January 2015, via Twitter
I have purchased an electro acoustic guitar package and being a retired precision engineer / toolmaker I am inclined to be very critical of workmanship but I must say I am well impressed with items and the quality of finish. The overall service in my opinion was excellent .
Roger Smith, 17th January 2015, via Facebook
Because of giving importance to customer happiness, I will always choose Gear4music. It is one of the best musical instruments shopping site in the world.
Volkan Orhan, 14th January 2015, via Facebook
Hi got to say had great service and great contact over the Internet. With these guys what I purchased was exactly what was on there site, information was spot on item was exactly as they said, very pleased with everything hope to do business with these guys again. Would recommend them to other customers.
Simon Hutchings, 12th January 2015, via Facebook
Would always reccommend G4M as they are always provide a great service!
Ryan Fisher, 9th January 2015, via Facebook
Fantastic junior piano! Sounds and looks great. Thanks also for v speedy delivery service.
Louise Platts, 1st January 2015, via Facebook
Some fantastic customer service today from @gear_4_music thanks guys!
@sarahinateacup, 8th December 2014, via Twitter
So pleased with this service. Ordered on Thursday delivered on Friday. Was able to track my order and received a text to say what time it would be delivered. Fantastic company! The equipment I got was exactly what I wanted and works a treat :)
SmiGin Read, 5th December 2014, via Facebook
just to say your customer service is SUPERB. Thank you so much for excellent advice & help. Outstanding! Ian
@trainingcarers, 1st December 2014, via Twitter
very impressed with service, ordered yesterday am, delivered this am. York to Cornwall in 24 hours #topjob
@milkyray2, 26th November 2014, via Twitter
Purchased a lot of equipment from these guys, never had a problem am now a lifetime member of the V.I.P club, where you get decent discounts and special offers.
And the way these guys package their equipment for shipping is something to be admired, boxes within boxes with strong thick cardboard webbing surrounding everything. I bought a set of KRK's from these guys too and had purchased a set prior again the way all the corners were protected and the individual speakers bubble wrapped heavily, the other outfit just dumped them off in the box, quite unsettling.
Imagine taking your prized monitor speakers fresh out of the box to find damaged corners ?!!
Lee Puddephatt, 18th November 2014, via Facebook
First class customer service over the last 5 years we have been buying from them.
Greig Muir, 12th November 2014, via Facebook
First class company...my son's 1st guitar delivered Today with a text messages from start to finish to tell me where it was etc. Couldn't believe my eyes when i opened the box. Nicest guitar i have ever seen & packaged beautifully. I have shared your page & would highly recommend to everyone xx very happy first time customer xx
Donna Farrell Doherty, 11th November 2014, via Facebook
Found this company. Service excellent. Very helpful when you need advice.
David Jackson, 1st November 2014, via Facebook
Always get great service from this company, excellent returns and refund ( used only once) kept up to date with any delays etc: Great, keep up the good work.
Rags To Riches, 30th October 2014, via Facebook
Just to thank Gear4musc for a great service. Not only got a great price on my keyboard but the free stand, headphones and bag were really good quality and not the usual cheap stuff you get from many suppliers. Next day delivery appreciated. By-the-way the Korg Kross is an awesome value for money keyboard.
Herbie Herbert, 13th October 2014, via Facebook
Recently bought a schure sm58 package, Mic is fantastic, but the package was fantastic value!! Thanks guys, great site and will definitely recommend!!
Brian Heavymetal Kelly, 10th October 2014, via Facebook
Hi there, here's Mike from germany! I've received my 1st order from "Gear4music" today.(Ibanez RG-8-WH) The guitar arrived in a great condition. Many thanks for the fast & safe shipping!
Mike Munzlinger, 8th October 2014, via Facebook
I had a problem with a synth buyed at Gear4music. They send me a new one ! Great service ! Great solution provided. Thank you very much!
FX Gonzalez, 8th October 2014, via Facebook
Bought numerous bits and pieces for my drum kit and fully intend to purchase more. Superb equipment, service, and delivery all round from gear4music. Many thanks indeed.
Rich Pitman, 1st October 2014, via Facebook
Every firm should have a Jenny, what a fabulous lady. Dealt with our problem efficiently and so professionally. We can't thank you enough. The gear turned up today, as promised. Thank you Gear4music but more importantly...THANK YOU JENNY !! From Sally & Kev Godfrey, Sold As Seen.
Sally Godfrey, 2nd September 2014, via Facebook
Thank you for my "Freshman FA1AN Folk Cutaway Electro Acoustic Guitar" Won on your facebook competition. Love it.
Paul Moffat, 18th August 2014, via Facebook
Thanks for another great delivery and super products. Belcat amp & Gear4 music FX pedal...Brilliant sounding products love them.
Christopher Allen, 14th August 2014, via Facebook
Can I just say for the record that every single time I have contacted you guys over the last few weeks for help and/or advice, you have always responded quickly and met or - usually - exceeded my expectations. I have worked in Customer Relations for many years and most other organisations I have dealt with would have been rigid and comfortable with much lower levels of service: I am highly impressed with your standard of service, response times and product knowledge and the fact that you are allowed to make decisions that offer practical and helpful solutions.
Bob Atkinson, 31st July 2014, via Email
Brilliant service (yet again) from Gear4music. Pleasantly surprised to see that my gear had arrived only 24hrs after placing the oder. Would (and do) happily reccomend them to my music students, friends and family.
Graham Philpott-Roden, 21st July 2014, via Facebook
I ordered my "ULTIMATE" amp stand on Friday and it was delivered the next day, many thanks "GEAR4MUSIC", great service
John Skeldon, 5th July 2014 via Facebook
I bought a Student Gold French Horn as it was cheap!! I am 60, had a stroke and had to give up the trumpet, due to disability but have tried a trombone for a year in a community band(s). The band conductor suggested I try a horn, and I tried the band's knackered but playable one. Hence the purchase on spec. What this is, is a bargain for the price!!! Full double horn with Holton config. valve sys. Does what it says. Brilliant! Chuffed to bits. Nice tone, in tune! what more could you ask?
Andrew Mulford, 4th July 2014, via Facebook
Gear4music are a great company and have supplied some excellent equipment both personally and to my sons music department after I recommended them.
Richard E Carter, 2nd July 2014, via Facebook
Called into this shop on a visit to York. Wow, what a vast selection of Guitars to choose from. Managed to have a go on the couple of guitars I was interested in. A Fender Tele & Ibanez SA360. The Fender Tele won the day for me. Just seemed easier to play. Many thanks to the staff member who helped.
Paul Timms, 27th June 2014, via Facebook
Your customer service people are great! Well done ...
Clea Beechey, 19 June 2014, via Facebook
Darren, Many thanks for your help which I valued highly. I have however purchased the Takee as well , I just couldn't resist it. I would also like to compliment G4M on the absolutely fantastic display you have created. I must say the only environment in which I have seen such excellence has been in that of the world of Formulea 1. My Nephew and I were amazed and could easily have spent days just perusing the displays. Congratulations on all aspects of the design and presentation, product range and quality of both stock and service. Best wishes to you all for continued success and thank you again for the assistance. I would also like to say how nice it was to walk into such a large company premises and feel so welcome and relaxed. I do not play particularly well but felt more than comfortable trying different guitars. This for a less than proficient player was absolutely brilliant.
Barry, 14th May 2014, via Twitter
Just wanted to say thank you very much for the excellent service you provide. I ordered the mic and stand yesterday afternoon and it was delivered this morning - sensibly left with a neighbour, to save me having to re-arrange.
Everything perfect. You are extremely reliable and efficient. The delivery company you use are first rate too. I will certainly be recommending you to everyone I know.
Nick Ham, 29th April 2014
Ordered some stuff from @gear_4_music yesterday expecting it to arrive tomorrow but it's being delivered today! #excited
@faithinmelissa, 24th April 2014, via Twitter
Bought a nice roundback semi-acoustic now every time I need some music gear, I check Gear4music first.
Adrian Rumbles, 14th April 2014, via Facebook
Hi all, just thought I'd big up this company's own brand. I've been using their p-bass for a while now, including three hour rehearsals and this bass holds up more than fine, havnt even changed the pickups just a set of flat wounds and it's great. I'm a skint forty year old with family etc so this is great....when you gonna do a road worn :-))
Jay Wardingley, 13th April, via Facebook
Absolutely brilliant company! Thank You for both my Double Bass Pedal and my new 5 piece set of drum microphones! Delivered the day after I bought them for both items!
Kyle TheRev Warren, 31st March, via Facebook
Just wanted to say thanks again for the fantastic service this week. You went way above what was necessary to resolve my problem and I appreciate it. I'll definitely be back.
Stuart Rainey, 1st March, via Facebook
ordered an ex demo 6 string guitar banjo on tue 4/2/14 at 1720 received delivery today the 6/2/14 exactly 40 hours after ordering impressed im astounded. next thing was to check my purchase for the price and being ex demo I was not expecting to much once again could not believe the high quality of the instrument fantastic is an understatement.lastly I have to say that the service by yodel was also superb I have to say this was my first purchase from gear4music and looks like the start of a great relationship on a final note I am completely blown away with the level of service so take a bow guys.
Rab Currie, 6th February 2014, via Facebook
Ordered my Mic yesterday and got it today! On free delivery too! Thanks @gear_4_music.
@SmellyElle_, 6th February 2014, via Twitter
gear 4 music the best music dealers on line in Europe bringing the best deal to new and old in the music fields. well done gear 4 music.
Joe Kelly, 5th February 2014, via Facebook
Many thanks for fantastic customer service sorting out my son's electric guitar. Recommeded
Fraser Ferguson, 1st February 2014, via Facebook
Many thanks for a first class service, ordered the LA guitar pack and found some damage on the back of guitar, and no hesitation of replacing it and sorting me a case out too for my beloved jazz bass, can highly recommend the "croc skin" finish,they look gorgeous and my band mates were very impressed too. thank you Gavin for your help on the phone and thank you to the lovely young lady on reception when I came instore yesterday. customer service at its best
Mick Dyson, 1st February 2014, via Facebook
@gear_4_music's customer service are great and they sorted my problem out in minutes.
@Yarrhful, 31st January 2014, via Twitter
Very good service and fully recommend the musical equipment bought a mapex tornado drum kit which i am very happy with !
Chris Buckley, 31st January 2014, via Facebook
Great - outstanding - ordered my Palmer bass fx pedal - and was here in north of Scotlan in 2 days - SUPERB - great price as well- Ian
Ian Whittley, 25th January 2014, via Facebook
I am an extremely happy and pleased customer. As a guy who has been learning music such as the guitar for a number of years I'm always looking for new instruments and equipment and tend to visit your website a lot. i was thrilled to learn i had been given a V.I.P membership and i can honestly say that your website is the best place on the internet to shop from for musical items. although i have only bought one item from you in the past i am amazed at the quality of products and the amount of quick feedback that you provide. your website has a smooth layout and is very easy to narrow down and locate certain items. i am passionate about music especially the electric guitar and i will be looking to buy more guitars, equipment and other items from you in the future. thank you for your excellent customer service and brilliant website. A definite five star effort
Kieran Messenger, 15th January 2014
Ordered a new snare stand and drum stool yesterday. 20hrs later... It arrives. Nice one guys! Good service as usual.
@NWMorrisEsq, 23rd December 2013, via Twitter
Thanks guys. So pleased with my delivery arriving today. Love you Gear4music...
Nuno Tavares, 23rd December 2013, via Facebook
Excellent service and delivery! Item ordered and delivered in less than 24 hours - hats off to you all ... Have a great Christmas
Nicky Billington, 23rd December 2013, via Facebook
Juat ordered my son a violin for christmas from there now! They were really quick getting back to me! Excellent value too, because it was £49.99. I did look on Amazon and ebay initially but the reviews were mixed so I'm really glad I came across Gear4music. Can't wait to receive it.
Rebecca Williams, 19th December 2013, via Facebook
Ordered two Christmas presents online in the last two weeks. Very quick delivery, Excelllent service! Happy Customer!
Leighann Curran, 19th December 2013, via Facebook
BIG thank you for your help sorting out THE most complicated midi pedal in the world. #lifesavers!! :)
Rob Murray, 12th December 2013, Via Twitter
I ordered a Tanglewood TW73E parlour guitar as a replacement for my TW73WNE because of small but crucial advantages for me. It was listed as used and was priced as such, but turned out to be ex demo [though still with labels] and is absolutely immaculate - essentially 'as new'.
It arrived exactly on time as requested and was well packed. I was able to track the consignment from despatch to within a few minutes of delivery also a commendable system and performance by DPD.
Excellent value and excellent service again. Thanks.
Peter Gooday, 27th November 2013
Just to let you know that my Behringer ACX 900 arrived safely at 9.25 this morning. I would like to thank you sincerely for your prompt and excellent service. I'm over the moon with my purchase in both the quality and price.
Having played Guitar for longer than I care to mention, this is my first purchase from Gear4Music. You have my assurance that this will not be my last. I shall not hesitate in recommending your services to my fellow Musicians
Again many thanks and best wishes to all concerned.
Mike Curtis, 25th October 2013
Just wanted to thank Kyle and everyone else at Gear4Music. I had some issues with my order (all problems were originating at my end, not G4M's end), and they were handled quickly, professionally, and to my 100% satisfaction. Wouldn't hesitate to order from them again, or to recommend to someone else. Great people all the way around!
Brandon Paluzzi, 22nd October 2013, via Facebook
Thanks again for the help! I really appreciate that you took the time to help in any way you could. Thank you! :)
@aalexcampbell, 16th October 2013, via Twitter
Our band, Sea Dogs - Grimsby have two of your Gear4Music 450w active speakers - having put them through their paces in rehearsal we are VERY impressed. Clear and punchy, no distortion, solid build quality. Glad we didnt spend more! We will be back for more and some front line p.a. Thank you! 11 out of 10.
Matt Gilbert, 11th October 2013, via Facebook
Just wanted to say thank you! I popped into your store on Saturday with a query about the Alessis DM6 kit I had bought from you two years previously for my son. Your sales desk team were really welcoming, very jolly and helpful. Mike knew exactly what options were available for me and helped me to sort a short term budget option and gave helpful advice about a longer term, better but more expensive option which we can save for the christmas or birthday wishlist! He wrote down specifications, gave me printouts and was generally extremely helpful. A great bit of customer service - Thank you - we'll be back!
Clare Steele-King, 11th October 2013
Just to say, from newbie/naive question about my mixer to accurate/complete delivery the service I got from you was brilliant
@angrybonbon, 9th October 2013, via Twitter
Great choice and really fast delivery!! I found a really nice guitar in 3/4 size for my niece, and the parcel arrived 1 day before it was expected, packed nicely and securely. I could follow it all the way from England via the tracking system. It is a place I will definitely visit again when this guitar needs changing for a grown-up version in a couple of years.
Benny Hojgaard, 7th October 2013
Thank you! Ordered a 'Gear4music' 450w powered monitor - it arrived next day, and having tried it, I am very impressed - so impressed that I have ordered another one. THANK YOU!!!
Matt Gilbert, 29th September 2013, via Facebook
Just writing to say thank you very much for my trumpet ( Coppergate Intermediate Bb Trumpet ) I ordered it on Thursday and it arrived 9 o'clock this morning. Been playing it today and love it and looks great too, Thanks for a great service.
Lee Griffin, 21st September 2013, via Facebook
Just wanted to say I'm so super happy with the service and products I received from you guys. Arrived pretty much on time, and just great really! Thanks so much! Will spread around the good word.
Jackie Smith, 30th August 2013, via Facebook
Thank you so much for sending the amazing Yamaha 33 key keyboard the other month guys, it totally adore it n can't refrain from playing for too long
Paul Bootham, 19th August 2013, via Facebook
Once again thanks for the great service and New round back guitar. Beautiful sound as well!!
Christopher Allen, 17th August 2013, via Facebook
Just wanted to say thanks for fast delivery of my Blackstar FS-10 to Sweden.
Peter Harming, 16th August 2013, via Facebook
I've never experienced anything quite like my first Gear4Music order. This is the best online shopping experience I have EVER had.... I shall definitely shop here again - well done Gear4Music - your country needs you, and more like you!
Gavin C Holmes-Wilson, 15th August 2013, via Facebook
Just taken delivery of my Roland Bass RX amp - bang on time, as promised - very efficient service - thank you!!!!!!
Allan Beattie, 26th July 2013, via Facebook
Dropped my Red Submarine music PC yesterday. Totally broken, no audio,midi or graphics ! But Dan from Gear 4 Music has fixed it a few minutes. Excellent service !!
Paul O'Hern, 23rd July 2013, via Facebook
I've just realised that G4M seem to be my first port of call these days. Not always the cheapest (although mostly they are in equal first place ) but I think it's the service that makes me return. Not used that large German store for a few years now ;-). Good work guys (hopefully my latest order will keep up the quality service record)!
Dave Pearce, 4th July 2013, via Facebook
Just wanted to let you guys know that I couldn't be happier. Your customer service was great when I called up and even the delivery etc went smoothly! I've purchased gear from other online retailers before but I'll definitely be coming back to you guys for any of my music needs.
Matt MacDonald, 2nd July 2013, via Facebook
Great aftercare from customer services. Friendly helpful staff to work with over the phone. Thanks again Hannah.
Kirsty Bruce, 1st July 2013, via Facebook
Thank you for your help over the last couple of week's whilst we have been putting things together. Thanks to Lars Kramm, customer services, for sorting my problem out yesterday and smooth ordering today.
Jeanette Bean, 21st June 2013, via Facebook
Thank you for brilliant, quick, polite and all round efficient service.
Ordered yesterday midday - with me by 10 this morning. Thank you.
John Southam, 4th June 2013
Have purchased some really good and reliable equipment here over the years delivery and price always reasonable makes music accessible for us all thanks!!
Debbie Riddle Ne Maggs, 4th June 2013, via Facebook
Drove over to the store today bought an awesome guitar amp.... Totally recommend this place bought a bit of stuff here over the years good customer service and with my amp today not only was it the cheapest in the uk..... It was the cheapest in EUROPE..!!!! Cheers lads
Adam Owen, 3rd June 2013, via Facebook
I just wanted to say a huge thank you for a brilliant service getting my new Focusrite Saffire to me in record time and for a great price. It's so refreshing when a company delivers exactly what it promises.
George Stiles, 2nd June 2013